Return and Refund Policy

Return & Refund Policy

Last Updated: (19/03/2026)

At Ayurveda Mantra, we strive to ensure customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product must be returned within 7 days of delivery

  • The product must be unused, unopened, and in original condition

  • The seal/packaging must not be broken

  • The product should be in a condition suitable for resale

If these conditions are not met, the return request will be rejected.

2. Non-Returnable Items

We do not accept returns for:

  • Used products

  • Opened or unsealed items

  • Damaged products caused by customer misuse

  • Returns requested after 7 days of delivery

3. Refund Policy

  • Refunds will be processed only after the returned product is received and inspected

  • A flat deduction of ₹500 will be applied towards handling, logistics, and processing charges

  • The remaining amount will be refunded to the original payment method

4. No Refund Conditions

Refunds will not be provided in the following cases:

  • Return request made after 15 days of delivery

  • Failed delivery attempts due to incorrect address or unavailability of customer

  • Package returned due to customer negligence

However, in such cases, we can re-dispatch the order at an additional courier cost.

5. Order Cancellation

  • Orders can be canceled within 1 hour of placing the order

  • After this period, cancellation requests will not be accepted

Refund for Cancelled Orders:

  • Refund will be processed via the same payment method

  • Processing time: 7–10 working days

6. Damaged or Incorrect Products

If you receive a damaged or wrong product:

  • Contact us within 24–48 hours of delivery

  • Provide clear images or videos as proof

We will review and offer a replacement or refund (if applicable).

7. Important Note

❗ No refund will be issued for used or damaged products under any circumstances.

8. Contact Us

For any return or refund requests, please contact:

Ayurveda Mantra
📧 Email: ayurvedaamantra@gmail.com